Civic Service

Civic Service Transformation Through Digital Service Design

digital transformation
civic service

the challenge

how might we train civic servants in service design and co-create digital civic service prototypes that are inclusive , efficient and desirable?

the solution

a 5-day digital service design learning lab that challenged civic servants to design for humanity in the digital process & dignity in the service experi ence .

the outcome

co-creation of service design blueprints & digital civic service portal prototypes + team cohesion of Service Design Mentors